We value your trust. That’s why Oakhaven London is committed to protecting your privacy. This policy explains what data we collect, why we collect it, and how we use it to improve your experience.
By using this website, you agree to our Privacy Policy. Oakhaven London is not responsible for the privacy practices of other websites or platforms linked from our store.
1. Data We Collect
When you use our website or services, we may collect the following personal data:
- Name and contact details (e.g. email, address)
- Order and payment information
- Messages you send us (e.g. via email or chat)
- Cookies and usage data (see below)
2. How We Use Your Data
Your data is used only to deliver our services. We do not combine your data with other information or share it for commercial purposes.
3. Communication
When you email us or fill out a form, we may keep those messages to better respond to your request. These messages are stored on secure servers and treated as confidential.
4. Cookies
We use cookies to analyse how visitors use our website and improve usability. Cookies are small files stored on your device. You can disable cookies in your browser settings, but this may affect the website’s functionality.
5. Use for Specific Purposes Only
Your data will only be used for the purposes described in this policy, unless we ask for and receive your explicit permission to use it otherwise.
6. Third Parties
We only share data with trusted partners who support our webshop functionality (e.g. hosting, payment systems). These partners are GDPR-compliant and only use your data as instructed by us.
7. Access and Control
You have the right to view, correct or delete any personal information we hold about you. You may also request that we stop processing your data.
8. Newsletters
If you are subscribed to our newsletter, you’ll find a link at the bottom of each email to unsubscribe or update your preferences.
9. Your Choices
Most browsers accept cookies by default. You can change this in your browser settings. Please note that disabling cookies may reduce the functionality of our website.
10. Updates to This Policy
We may update this policy to reflect changes in the law or our services. We recommend checking this page regularly. Continued use of our site means you accept the most recent version of the policy.
11. Questions or Feedback?
We regularly review our compliance with this policy. If you have any questions or concerns, please contact us at:
Email: support@oakhavenlondon.com
12. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- To fulfil our contract with you – for example, when you place an order or make a payment.
- To comply with legal obligations – such as tax and financial reporting laws.
- With your consent – for sending newsletters and setting non-essential cookies.
- Legitimate interest – for improving our services and website performance (only where allowed).
13. How Long We Keep Your Data
We only keep your data for as long as legally required:
- Customer and order data: minimum retention period required under EU law (e.g. for tax purposes).
- Newsletter subscriptions: until you unsubscribe.
- Messages or contact requests: for a reasonable period to handle your request properly.
- Analytics and cookies: see our Cookie Policy for details.
14. International Data Transfers
We use trusted services that may store or process your data outside the UK or EU, including:
- Shopify (eCommerce platform)
- Google (Analytics, Tag Manager)
- Meta Platforms (Facebook/Instagram ads)
- Klaviyo (email marketing)
- Stripe and Mollie (payment services)
These providers comply with international data protection standards, including the UK GDPR. Data is transferred using approved safeguards such as Standard Contractual Clauses (SCCs).
15. How We Protect Your Data
We follow standard security measures to protect your personal information. This includes:
- SSL encryption (HTTPS)
- Secure servers via Shopify
- Regular software updates
- Limited access to data by authorised staff only
16. Your Rights
Under the UK GDPR, you have the right to:
- Access your data
- Correct or delete your data
- Withdraw consent (for example, for newsletters)
- Object to certain uses of your data
- Request data portability
To use any of these rights, just email us at support@oakhavenlondon.com.
17. Complaints
If you believe your data is not being handled properly, you can file a complaint with the UK data protection authority (ICO):
Of course, we always encourage you to contact us first — we’re happy to help resolve any concerns.