Terms & Conditions

Last updated: October 20th, 2025

1. Definitions

In these terms and conditions, the following definitions apply:

  • Cooling-off period: The period during which a consumer may exercise their right of withdrawal.
  • Consumer: Any individual acting for purposes outside their trade, business, craft, or profession.
  • Day: A calendar day.
  • Long-term contract: A contract relating to a series of products or services, where the obligation to deliver or receive is spread over time.
  • Durable medium: Any tool that allows a consumer or trader to store information personally addressed to them, in a way that enables future consultation and unaltered reproduction.
  • Right of withdrawal: The consumer’s ability to cancel a contract within the cooling-off period.
  • Distance contract: A contract concluded between Oakhaven London and a consumer within the framework of an organized system for distance selling, without physical presence.
  • Means of distance communication: Any method that can be used to conclude a contract without the simultaneous physical presence of the parties.
  • Terms & Conditions: This document, which governs the use of Oakhaven London’s services and sales.

2. Company Information

Business Name: Oakhaven London

Email: support@oakhavenlondon.com

Registered Business Number / VAT ID: Available upon request

Oakhaven London is an online fashion brand offering products to private consumers (B2C). This platform is operated in accordance with applicable laws and respects the rights and obligations of both parties.

3. Applicability

  • These terms apply to every offer made by Oakhaven London and to any distance agreement concluded between Oakhaven London and the consumer.
  • Before completing a purchase, these Terms & Conditions will be made available. If this is not reasonably possible, you will be informed on how to access them upon request.
  • If a contract is concluded electronically, these Terms & Conditions will be presented in such a way that they can be saved and accessed at any time.
  • In case of conflicting conditions between general and specific product/service terms, the most favourable interpretation for the consumer shall apply.
  • If one or more provisions in these terms become partially or entirely void, the remaining provisions remain valid, and the voided section will be replaced with a clause that mirrors its intent as closely as possible.
  • Any ambiguities or situations not covered by these terms will be interpreted in the spirit of these provisions.

4. The Offer

  • If an offer has a limited validity period or is subject to conditions, this will be clearly stated.
  • All offers from Oakhaven London are non-binding. We reserve the right to modify or withdraw an offer at any time.
  • Product descriptions are written to be accurate and complete. Any images used aim to reflect the product truthfully, but minor differences may occur due to screen settings or lighting.
  • Obvious errors or misprints do not bind Oakhaven London.
  • Every offer includes information on:
    • Price (excluding possible customs/import fees)
    • Shipping costs
    • How the contract is formed
    • Whether the right of withdrawal applies
    • Accepted payment methods
    • Expected delivery times
    • Validity of the offer
    • How to check/correct order data
    • Available languages
    • Any applicable codes of conduct
    • Minimum contract duration (if recurring)
    • Optional product info like size, colour, or material

5. The Agreement

  • A contract is formed when the consumer accepts the offer and meets the stated conditions.
  • If accepted electronically, we confirm receipt immediately. Until confirmation is sent, the consumer may cancel.
  • We take appropriate security measures for data transfer and payments.
  • We may assess creditworthiness and refuse orders with valid reason.
  • After confirmation, the consumer receives:
    • Our contact info for complaints
    • Withdrawal terms (or statement of exclusion)
    • Warranty and aftercare information
    • Details as per Article 4
    • Cancellation conditions for long-term contracts
  • For recurring contracts, this info is only provided once.
  • All contracts are subject to availability of products.

6. Right of Withdrawal

  • Consumers may cancel their purchase within 14 days without giving a reason. The period begins the day after delivery.
  • During this period, consumers must handle the product and packaging with care and only use it as needed to evaluate it.
  • To withdraw, notify us via email within 14 days. Then return the product within the following 14 days.
  • If deadlines are not met, the purchase is final.

7. Costs in Case of Withdrawal

  • The return shipping costs are the responsibility of the consumer.
  • If the consumer already paid, Oakhaven London will issue a refund within 14 days of withdrawal—on the condition that the returned product has been received or sufficient proof of return is provided.

8. Exclusion of Right of Withdrawal

Oakhaven London may exclude the right of withdrawal for certain products or services, provided this is clearly stated in the offer.

  • Exclusion may apply to:
    • Products made to the consumer’s specifications
    • Personalized or custom items
    • Items not suitable for return due to their nature
    • Perishable goods
    • Items with fluctuating prices in the financial market
    • Newspapers or magazines
    • Audio/video/software with broken seal
    • Hygiene products with broken seal
  • And to services:
    • Related to accommodation, transport, catering, or leisure tied to a specific date or period
    • That have already started during the withdrawal period with the consumer’s consent
    • Involving betting or lotteries

9. Pricing

  • Prices will not change during the validity period of the offer, except for VAT or legal changes.
  • Oakhaven London may offer variable pricing for items affected by financial market fluctuations. If so, it will be clearly stated.
  • Price increases within 3 months after purchase are only allowed due to legal changes.
  • Price increases after 3 months are only valid if:
    • They result from legal changes, or
    • The consumer is allowed to cancel before the increase takes effect
  • No VAT is charged on non-EU deliveries. Customs or import duties are the customer’s responsibility.
  • All prices are subject to typing or system errors. No rights can be derived from obvious mistakes.

10. Conformity & Warranty

  • We guarantee that our products meet the agreement, specifications listed, and legal standards at the time of delivery.
  • Any additional manufacturer warranty does not limit your legal consumer rights.
  • Defects or wrong items must be reported within 14 days of delivery. Returns must be sent in original condition and packaging.
  • The warranty period matches the factory warranty unless otherwise specified.
  • Warranty does not apply if:
    • The item was altered or repaired by the consumer or a third party
    • The item was used improperly or in abnormal conditions
    • The defect results from legal restrictions on materials used

11. Delivery & Execution

  • Oakhaven London handles all orders with care.
  • The delivery address is the one provided by the customer during checkout.
  • Orders are shipped as quickly as possible, within 30 days unless agreed otherwise. Delays beyond 30 days will be communicated, and the customer may cancel the order free of charge.
  • In case a product is unavailable, we may offer a suitable replacement. If that happens, the customer has the right to return it at our expense.
  • Risk of damage or loss transfers to the customer once the order has been delivered to their provided address or designated recipient, unless otherwise agreed.

12. Duration, Termination & Renewal of Contracts

  • Consumers may cancel open-ended contracts for regular product deliveries at any time, with a maximum notice period of one month.
  • Fixed-term contracts can be cancelled at the end of the agreed duration, also with a notice period of one month.
  • Cancellation must be allowed at any time and via the same method the contract was entered.
  • Contracts may not renew automatically unless:
    • It concerns newspapers/magazines for a limited extension (max. 3 months), or
    • They are renewed for an indefinite period, with cancellation allowed at any time (max. one month notice)
  • Trial subscriptions end automatically unless otherwise agreed.
  • If a contract lasts longer than one year, the consumer may cancel at any time after one year, with one month’s notice—unless fairness requires otherwise.

13. Payment

  • Unless stated otherwise, payments must be made within 7 days after the start of the cooling-off period.
  • If the contract concerns a service, the payment term starts after confirmation of the agreement.
  • The consumer is responsible for providing correct payment details and must report any errors immediately.
  • In case of non-payment, Oakhaven London may charge reasonable collection fees after due notice.

14. Complaints

  • Complaints must be submitted clearly and in detail within 7 days after discovering the issue.
  • We aim to respond within 14 days. If more time is needed, you will receive an update and expected response time.
  • If a complaint cannot be resolved through mutual agreement, it becomes a dispute as defined below.
  • Filing a complaint does not suspend your payment obligation, unless we confirm otherwise in writing.
  • If the complaint is valid, Oakhaven London will repair, replace, or refund the affected product.

15. Disputes

These terms and all agreements between the consumer and Oakhaven London are governed by Dutch law, even if the consumer resides outside the Netherlands.

16. Privacy & Personal Data

We handle all personal data in accordance with our Privacy Policy. By using our website, you agree to the processing of your data as described therein.

17. Errors & Omissions

  • We do our best to ensure all information on our website is accurate. However, it may contain errors or omissions related to product details, pricing, availability, or shipping times.
  • We reserve the right to correct any such errors—even after an order has been placed—and to cancel or update affected orders.
  • We are not obligated to update or clarify information, unless required by law.

18. Changes to These Terms

  • You can always view the latest version of these terms on this page.
  • We may update or revise these terms at any time. It is your responsibility to check this page regularly for changes.
  • Continued use of the website after changes are published means you accept the updated terms.

19. CESOP Reporting

In compliance with EU regulations (CESOP), payment service providers may register your transaction details with the Central Electronic System of Payment Information from 2024 onward. This applies only when legally required.