Merrick™ – Sweater for Timeless Everyday Elegance

Have a question? We’re here to help — anytime!

Please contact us using the customer support channels below. Our team is happy to assist you with product inquiries, orders, or any other requests.

Customer Care

📧 Email: amy@oakhavenlondon.com

🕒 Opening hours: Monday – Saturday, 9:00 AM – 6:00 PM

Wholesale Inquiries

📧 Email: harry@oakhavenlondon.com

We aim to provide friendly, fast, and reliable support 24/7.

We offer free delivery with Royal Mail, including a Track & Trace code for your convenience.

To reduce our environmental impact, we ship orders in eco-friendly batches, helping us contribute to a cleaner and greener planet.

Please note: this sustainable approach may occasionally result in slightly longer delivery times for a small number of orders.

We want you to be completely satisfied with your purchase. If you are not, you may request a return within 30 days of receiving your order. Check our policy to ask for a return.